Refund policy
Please make sure to read and understand our terms and conditions before making a purchase. When making a purchase you agree to comply with these terms. If you have any questions please refer to our FAQ page or get in touch.
All made to order and bespoke orders are final and are non returnable, this is also applies to all sale items (discounted). We will accept return requests on ready to ship items within 7 days of purchase.
We take great care when packing your orders to ensure they arrive with you safely. If your order is damaged or you receive the wrong item please follow our returns procedure.
Bespoke Returns Policy
As bespoke pieces are made to order we do require a 50% deposit when a design is agreed upon. This is non-refundable, the remaining balance is then required on completion of the piece.
Returns Procedure
Please make sure to email us at design@janeharrisonjewellery.com with 24 hours of receiving your order. If your order arrived damaged please ensure to attach a clear photo of the item so we can validate the return. Please not if this is not included and not sent within the 24 hour timescale we may not be able to honour the return or replacement.
When the return request is approved we will establish whether we will repair or replace the item.
Customers are responsible for the return of items, we advise sending items using a trackable and insured service. We ask that you return items in original packaging, in the condition it arrived.
When the item has been received and inspected we will advise on next steps. We reserve the right to offer a refund you in store credit or original payment method. If you qualify for a refund this will be processed right away but please allow 5 working days for it to appear in your account. If we are unable to grant a refund we will be in touch.