terms & conditions

It is important to read and understand our terms and conditions before making a purchase. When making a purchase you agree to comply with these terms. If you have any questions please refer to our FAQ page or get in touch.

All made to order and bespoke orders are final and can not be returned, this also applies to all sale items (discounted).  For ready to ship pieces we will accept return requests within 7 days of receiving them.

We do our best to make sure your pieces arrive with you safely, but if your order arrives damaged then please get in touch or follow the returns procedure.

Bespoke Returns Policy

As bespoke pieces are made to order we do require a 50% deposit when a design is agreed upon. This is non-refundable, the remaining balance is then required on completion of the piece. 

Please email us at design@janeharrisonjewellery.com within 24 hours of receiving your order. If your order arrived damaged please ensure to attach a clear photo of the item so we can validate the return. Please note if this is not included and not sent within the 24 hour timescale we may not be able to  honour the return or replacement. 

When the return is approved we will advise on if we can repair or replace the piece.

It is the responsibility of the customer to return items,We ask that you return items in original packaging, in the condition it arrived.  We advise sending items using a trackable and insured service, like Royal Mail Next Day Special (UK).

When the item has been received and inspected we will advise on next steps. We reserve the right to offer a refund as a credit note or original payment method. If you qualify for a refund this will be processed right away but please allow 5 working days for it to appear in your account. If we are unable to grant a refund we will be in touch. 

Item Looks Different to Product Photo - All our items are handcrafted so small differences are unavoidable and are to be expected. 

Sometimes with our rings a change in size can alter the look. 

We do what we can to ensure you are happy with your piece and it is accurately represented on the website. If you are not satisfied please do get in touch and we will try to help you. 

If you ordered the wrong size don't worry, we can resize this for you. 

If the item has been worn and breaks due to a manufacturing fault or a weakness in the material we will of course repair or replace. If it is caused by accidental damage we are unable to replace, but we can repair but a cost may be incurred. 

Only our fully priced ready to ship items (excluding earrings) are eligible for exchange. Exchanges must be received within 7 days of purchase- you can email an exchange request to design@janeharrisonjewellery.com. If the request is accepted you are able to swap for an item/ items of the same price or add to the original value. We will not offer store credit on exchanges. 

Shipping within UK - Our ready to ship items are sent Royal Mail Next day Special which is an insured and trackable service. 

Bespoke items and Made to Order pieces can be sent Royal Mail Next Day special.

Currently we are only shipping to the UK.

We ship using Royal Mail within the UK, all other destinations are sent by DHL.

Delivery times are estimates and may vary. Shipping times are dependant on the delivering party and the customs procedures in your country. Any duty or custom charges resulting from your purchases are your responsibility.

We offer a one year warranty on all our pieces, this covers  the manufacture but it does not cover wear and tear or accidental damage. 

We are happy to checkover your piece periodically to ensure it will always look its best.

Any work completed on the piece by a third party will void this warranty.  If you have any questions about our warranty policy or your order please do get in touch.